I bought this monitor because I wanted a low EMF device that would be more reliable than an app, and that we could use on our deck. I have not tested the EMF emissions but so far I have found the range is pretty pathetic (it cuts out as soon as I step foot outside, which is less than 20 feet away from the camera) and the parent unit shuts off randomly. I’m pretty disappointed to say the least.
I used to use a wifi monitor but it often had connectivity issues, so I wanted to get a monitor with a handheld unit so that I had something 100% reliable. Within a day or two of using the Bebcare monitor I noticed that the audio and video on the parent unit would randomly stop working several times a day. Obviously this is not ideal for a baby monitor (especially at night while I’m sleeping!), so I immediately reached out to customer service. The warranty for the monitor is extremely short - this is clearly because they know their products are glitchy and they don’t want to replace them. Given the price of the monitor and the severity of the issue I expected to get a quick resolution/a replacement monitor, but this was not the case. Customer service said the issue was totally normal and due to the VOX setting. I explained that I do not use that setting and sent a video of the issue - clearly showing that I don’t use VOX, and showing that even though the unit was still on, the sound and video had stopped working. In the video you can see that I turn the device off and then back on and only then do the audio and image come back - at which point you can see my baby crying in her crib - something I would have had no idea about if I didn’t happen to notice that the monitor stopped working properly. I was told by customer service that they would review my video again (the first time they clearly weren’t paying attention and claimed issues that didn’t even make sense) and get back to me. IT’S BEEN 4 WEEKS SINCE I SENT MY INITIAL MESSAGE TO CUSTOMER SERVICE and TWO WEEKS since they claimed they would follow up with me; I have followed up a couple of times and heard nothing back. I am honestly appalled that a business that is supposed to be focused on keeping babies safe can just ignore a customer with a valid issue. Clearly they only care about sales and have no interest in customer service. Since this issue hasn’t been fixed, I have to check the unit repeatedly throughout the night to make sure it’s still on - it definitely has not given me the “peace of mind [I] need” as they claim on their website.
I have read comments from Bebcare customers who claim they had an issue that was unresolved and wrote negative reviews, and it was only then that their concerns were addressed, but THEY HAD TO DELETE THEIR NEGATIVE REVIEW AND REWRITE A 5 STAR REVIEW FIRST. I’m sure they’re not the only company to pull this type of terrible tit for tat approach, but I would have hoped for a more ethical response. Overall, I’m not impressed and would never recommend Bebcare to a fellow parent.